Get in Touch With Our Team

Spotted something that looks out of date? Have a question about a page? Want to suggest a topic? A real person reads every message sent to this site. This page explains the simplest way to reach us and what happens after you hit send.

The Best Way to Contact Us

Email is the quickest and most reliable option. Write to info@eastsussexlscb.org.uk and your message will go straight to our shared inbox. There are no forms to fill in and no accounts to create. Just write as you would to anyone else.

What Helps Us Help You

A few small details make it much easier to give you a useful answer the first time:

• A clear subject line, such as "Correction on a guide page" or "General question".
• The page address, if your message is about something specific on the site.
• A short description of what you noticed or what you would like to know.
• Screenshots, where they help explain the issue. These are optional.

Please do not send passwords, bank details or copies of identity documents. We will never ask for them, and they are not needed to answer any question.

When You Can Expect a Reply

We aim to answer most emails within two to three working days. Messages that arrive at weekends or on bank holidays may take a little longer. If your question needs some research, such as checking a fact or reviewing a page, we will let you know and follow up once we have a proper answer.

What We Can and Cannot Do

We are happy to fix errors, explain how a page was put together, take feedback and consider ideas for new content. We cannot step in on problems with accounts held elsewhere, such as payments, withdrawals or disputes. For those, please contact the service provider directly, because only they can see your account.

How Your Message Is Handled

Anything you send is used only to reply to you and to improve the site. It is never sold or shared for marketing. You can read the full details in our Privacy Policy. For the general rules that apply to using this website, please see our Terms of Use.

Thank You

Reader feedback is one of the main ways this site stays accurate and useful. Every correction, question and suggestion helps. Thank you for taking the time to get in touch.